1. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.

2. Services Provided

Bluebug specializes in Amazon review management and compliance services. We help sellers identify and request the removal of reviews that violate Amazon’s guidelines. Our services are provided "as is" and may be subject to modifications.

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information.
• Use our services only for lawful purposes.
• Refrain from engaging in any fraudulent or misleading activity.
• Not attempt to reverse-engineer or disrupt our services.

4. Payment, Billing, and Refunds

• Users are only obligated to be charged in the event of a successful removal of a review, as final decisions rest with Amazon’s community team.
• If a user chooses to cancel our service, we may still charge for the following 14 days, as Amazon may still be processing and handling submitted cases within this timeframe.
• If no successful removals occur, or if a removal is wrongly identified, we will issue a full refund to the user.
• We reserve the right to modify service fees at any time.

5. Intellectual Property

All content, trademarks, and services provided by Bluebug remain our intellectual property. You may not reproduce, distribute, or use our materials without prior written permission.

6. Termination

We reserve the right to terminate or suspend access to our services at our discretion if you violate these Terms or engage in harmful activities.

7. Limitation of Liability

To the maximum extent permitted by law, Bluebug is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services.

8. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with the revised effective date. Continued use of our services after changes means you accept the revised Terms.

9. Governing Law

These Terms are governed by the laws of Egypt. Any disputes shall be resolved through arbitration or in the courts of Egypt.

10. Contact Us

For any questions regarding these Terms, please contact us:

• Email: support@bluebug.io
• Phone Number: +1 (332) 232-4945

Thank you for choosing Bluebug. We look forward to serving you!